FAQs
What Shipping Methods Are Available?
Within Malaysia: GDex (2-3 working days West Malaysia / 5-7 working days East Malaysia)
Do You Ship Internationally?
How Long Will It Take To Get My Package?
We are aiming to have your order dispatched within 1-3 business days. However, please bear with us in case we are spending extra time checking/perfecting your items, particularly during the peak season around the end of the year.
Furthermore, there will be chances that the item that you ordered may run out of stock though we are doing our best to avoid this from happening. We will definitely try to get you notified as soon as possible if that happens.
You may on and off notice during checkout that the estimated delivery time is exceptionally long. This could be due to that some products are currently having nil inventory and restock of the goods is in progress.
Please contact our customer service team if there is any question concerning the time to dispatch.
How can I check my order status?
Sign in to your Account (the one that you made your order with) and click on “Track Order”. In some instances, the carrier’s tracking information may only be available in 1-2 business days after the order is shipped.
Will my package be delivered to my house or to the post office for me to pick it up?
Your item will arrive at the delivery address that you provide, courier service will contact you once the receiver not available to receive
When will you ship my order?
Orders placed using our standard shipping will be dispatched within 1-3 business days.
Please allow extra time for your order to be processed during public holidays and busy periods. Customs and Postal Service may also require extra time to work on the processing/delivery during peak season or before major festivals (e.g., Hari Raya, Chinese New Year). For details on public holidays in the destination country, please refer to the local government website. Please also note that delays may occur as a result of pending payment authorizations.
Why do I have to pay the standard shipping fee for my order?
Free standard shipping is applicable only to orders within Malaysia with a total value of RM 250 or more (counted on the cart value before the automatic mix & match saving) under normal circumstances, and a flat shipping fee will be required otherwise. Please also note that the shipping fee is non-refundable.
Import Taxes & Duties
Some countries may require import tax, duties and related Customs fees for the imports, and the cost is not covered in payments you made to us. These charges, if applicable, are determined and charged by the Customs office of the destination country. For further details of charges, please contact your local Customs office directly.